BIT Project Management: Components, Personnel, Services and Support

The BIT Project Management Office and Point of Contact staff focuses on customer relationships and strives to improve partnerships with state government agencies to provide innovative services, support and optimal technology solutions.

Project management is planning, organizing, motivating, and controlling resources to achieve specific goals. A project is a method to produce a desired outcome within time and financial constraints. The outcome of the project could be a physically manufactured item, or a non-physical object, such as a web site or web application.  The time constraint is defined by a beginning and end date and the financial constraint is based on what the project requestor is willing to spend. This differentiates a project from on-going work, such as software or hardware maintenance, which is normally scheduled on a reoccurring basis and may have fixed costs associated with it. Maintenance work will have both fixed and varying costs associated with it.

Any project usually involves a number of key personnel.  Let’s take a look at a few of them.
The Project Sponsor is a manager with demonstrable interest in the outcome of the project who is responsible for securing spending authority and resources for the project. This person normally is from the requesting organization.
The Project Manager develops the Project Plan with the team and manages the team’s performance of project tasks. It is also the responsibility of the Project Manager to secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. In short, the Project Manager is responsible for developing the roadmap that will take the Project Team from the beginning to the end, and ensures that the end result is what was asked for.
The Project Team Members are responsible for executing tasks and producing deliverables as outlined in the Project Plan and directed by the Project Manager, at whatever level of effort or participation has been defined for them. On larger projects, some Project Team members may serve as Team Leaders, providing task and technical leadership.
Customer Representatives are members of the Customer community that are identified and made available to the project for their subject matter expertise
Customer Decision-Makers are those members of the Customer community who have been designated to make project decisions on behalf of major business units that will use, or will be affected by, the product or service the project will deliver.
Project Management services:
  • Completion of projects within a timely and fiscally responsible manner. 
  • Standards of project management life cycles and use of templates.
  • Risk assessment and mitigation planning management.
  • Progress made by project team members.
  • Routine project updates to agency contact and sponsor.

To help the customers, the BIT Point of Contact serves as their customer advocate when working on projects, representing that agency during the project.

Learn more about the BIT Project Management Office by visiting:

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