Customer Satisfaction: A Top Priority

Earlier this month, state agency contacts were invited to participate in a satisfaction survey on the BIT Point of Contacts (POCs) staff in an effort to analyze their work and to determine how well they interact, communicate and involve themselves with agency technology projects.

The results of this survey will allow BIT to:

  • Analyze trends,
  • Uncover customer perceptions and needs, 
  • Improve customer loyalty and trust in BIT staff and services,
  • Identify areas of improvement, and  
  • Continue to provide openness and transparency among BIT and our customers.

Providing excellent customer service is a top priority for BIT and our goal is to provide state agencies with the information and technology services and support they need to achieve their business objectives.

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