Things You Did NOT Know About BIT

You might be thinking...

"What else is there to know about BIT? I have the equipment I need to get my job done, my email and my H:Drive are working just fine, I can access the Internet and I know I can call the Help Desk if I have any troubles and they will help me over the phone or send someone to my workstation."

There is more going on in BIT than just resetting a password or designing and programming websites and applications. This is the agency that maintains the entire state government IT infrastructure.

Since I started with this organization in October 2011, I have learned a lot (and have a long way to go) and met several talented (and funny) people. I have listed a few things about BIT that I have learned and wanted to share.

  1. On average, the Help Desk receives over 246 calls or emails asking for assistance each day. Mondays are the busiest and most calls come in between 8:00 a.m. - 9:00 a.m. 
  2. BIT supports technology and users at nearly 900 separate locations across the state, from the Capitol Building to entrance booths at state parks.
  3. Approximately 8,500 email accounts are set up, maintained and managed by the Data Center staff for all branches of government, including constitutional and elected offices and is responsible for the integration of the K-12 email system.
  4. Statewide support is provided for approximately 18,445 phone lines and 5,877 voice mail boxes.
  5. The Division of Telecommunications manages over 17,000 mobile and portable two-way radios for state government and local public safety organizations using a common interoperable State Radio System with 54 towers.
  6. BIT supports electronic document systems storing over 325 million pages. If printed and stacked, that stack of paper would be over 25 miles high and would require over 300 acres of harvested trees to print.
  7. Nearly 10,000 distance learning conferences cross the Digital Dakota Network annually, delivering advanced, specialized K-12 and higher education courses to all corners of the state.
  8. BIT has a generalized social media policy and set of guidelines for agencies to use at their discretion. Agencies may integrate all or parts of it into their existing policy to make it work for them and their agency's needs when it comes to implementing social media.
  9. In 2011, South Dakota Public Broadcasting (SDPB) produced 395 hours of local programming through football and basketball championships, Statehouse, Dakota Life, volleyball, wrestling, Garden Line, chorus and orchestra, High School Rodeo, South Dakota Focus, Dakota Digest, Dakota Midday and daily spots/news.
  10. BIT launched a new Project Management and Point-of-Contact (POC) Office in early 2012 to focus on our customers and improve partnerships with state agencies and their staff by providing innovative services, support and optimal technology solutions. The purpose is to allow for early identification of technology opportunities, as well as provide an excellent level of support to reduce costs, improve efficiencies and ultimately provide better products and services to the citizens of South Dakota.

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